According to Andreas Wieland, business agility is the “ability of a business system to rapidly respond to change by adapting to the changes in a business environment and taking advantage of available human resources.” For an organization to succeed, it has to be able to adapt to the ever-evolving business environment.The way to business agility is through creating the right conditions for teams to reach their goals. Take digitization, for example. New technologies are springing up and changing the way organizations perform their day-to-day tasks. When the right conditions are created to adapt to that change, the new technology is not only adopted more readily, but it is also used to benefit the end users and meet the ever-changing needs of the customers.
Business agility means meeting the needs of customers to keep them on board, but it also involves growing the customer base. An adaptive organization will listen to its target audience and evolve to meet expectations. They actively seek out feedback and make appropriate adjustments in response.
In order for business agility to be a reality within your organization, you have to constantly be on the lookout for making improvements in key areas, including management, the structure of the company culture, and product and service delivery.
One commonality among adaptive businesses is that they take a customer-first approach. They focus on the delivery of their services rather than the traditional organizational silos. By enabling their teams to deliver the best possible customer service, they set themselves up to be agile.
Another commonality is that agile businesses have a consistent approach from the top down. They have a company culture that is clear in everything they do, and it includes putting the needs of their clients first and foremost. Innovation is also a common theme among agile businesses because they know that, without innovation, there can be no long-term evolutionary process that shifts as the environment shifts.
Agility is also about making sure the human capital within an organization has the skills necessary to respond as needed. Whether it’s education or equipping them with the right tools for the job, they should be ready to mobilize when required and without hesitation.
Staying current on technological changes can be difficult given the rapid pace at which they change, but it’s just one of the many aspects involved in staying agile rather than bureaucratic, which is basically the opposite of agile. A third party, such as a technology agent, can be a huge help in this department.With the right agent on your side, you can reach a new level of business agility. If you’re looking for a strategic technology partner, Diversified Technology Group is uniquely positioned to assist. As an organization that has decades of IT and technology experience behind us, your partnership with us gives you a trusted consultant. Contact us and let’s talk about how agility matters.