Voice over internet protocol (VoIP) is offering enterprises new ways to tap into a wide variety of communications features while escaping the high cost of landlines. As businesses of all size adopt this technology, many are discovering the potential that VoIP has when combined with artificial intelligence (AI). In fact, AI and VoIP are proving to be valuable tools for streamlining customer service. What Is VoIP? VoIP runs voice calls and other communications over an internet line. When … [Read more...]
What Digital Change Means for the CIO
Digital change continues to have a disruptive impact on the enterprise, but as the chief information officer (CIO) sitting at the center of a digital transformation, you may be watching your role shift in your organization. New opportunities for improvements in productivity, cost reduction, and customer experiences mean that you are far from your original role in your enterprise. CIOs grappling with major changes to enterprise IT may find themselves at a strategic crossroads, but it’s … [Read more...]