Migrating to the cloud introduces some attractive benefits, including anticipated cost savings. Particularly when investing in as-a-service cloud options, enterprises expect lower monthly invoices, as well as freedom from hardware maintenance plus troubleshooting and unexpected device failure. The reality is often a bit different. When completing a cloud migration, many enterprises fail to structure the voice over internet protocol (VoIP) budget to reflect their new environment. With unified … [Read more...]
The Benefits of Combining AI and VoIP
Voice over internet protocol (VoIP) is offering enterprises new ways to tap into a wide variety of communications features while escaping the high cost of landlines. As businesses of all size adopt this technology, many are discovering the potential that VoIP has when combined with artificial intelligence (AI). In fact, AI and VoIP are proving to be valuable tools for streamlining customer service. What Is VoIP? VoIP runs voice calls and other communications over an internet line. When … [Read more...]