If you’ve been considering an upgrade to your phone system, you’ve likely encountered a few options that use Internet Protocol (IP) telephony. If you quickly dismissed this option because you’d looked into it years ago and found it to be lacking in both features and quality, it’s time to look again. IP telephony not only matches your landline in call quality, but it also offers an array of features.
When IP telephony was first introduced, it needed some work in terms of call quality, and in many cases it simply could not match the types of features available on a private branch exchange (PBX). At the same time, companies were relatively happy with PBX because it was familiar and supported their business processes. Here are a few reasons why you should consider IP telephony:
Reducing costs: When IP telephony was first introduced, it required a hardware investment to house it on-site. Now, thanks to cloud technology, hosted IP telephony allows you to access voice communications as a service. This means that there is no initial hardware cost and you pay for only the number of users you need. It’s also easily scalable, so as you grow or if you’re running a promotion, you can add users in a manner of minutes and scale them right back down just as easily.
Leveling the playing field: For many small businesses, the advantages of a PBX were simply out of reach from a financial standpoint. The option of hosted IP telephony gives small businesses access to the same features that bigger companies have always had, but at an affordable price. Tools like a digital receptionist or call forwarding help your company present a consistent and professional face to the public.
Flexibility: As cloud tools become more pervasive, companies want technology that integrates well for seamless, user-friendly business processes. IP telephony can integrate with cloud solutions like cloud-based customer relationship management, for instance, to streamline marketing and sales activities.
Supporting mobility: Your employees want more than just a paycheck. In order to attract the best talent, many companies are offering options related to when and where their employees work. IP telephony empowers employees to work wherever and whenever they want, as long as they have an internet connection.
Greater financial impact: It’s important to note that while you may not be experiencing problems with your PBX system, it may soon become evident that you’re losing too much money to put off switching to IP telephony any longer. The cost savings on your monthly invoice are just a small piece of the financial impact. The potential for innovation, productivity and your ability to attract talent are all improved when you implement IP telephony.
To learn more, contact us at Diversified Technology Group. We can help you evaluate your communication needs and leverage the best IP telephony solution for your organization.