It's easy to ignore plain old telephone service (POTS). It’s relatively low-cost, it’s reliable, and it’s not what you’re using for the bulk of your communications, so in many organizations it never makes it onto the radar of telecom expense management. It’s assumed to be such a small percentage of your budget that it’s almost not worth the trouble. You might be surprised just how much you’re spending on POTS. In many cases, carriers are pricing them out of the market because they want to … [Read more...]

For businesses, the importance of telecom expense management grows as they adopt more cloud solutions and they implement sprawling Internet of Things (IoT) and mobility strategies. While expenses analyzed previously included voice and data, the scope of management has expanded exponentially with nearly every area of business occurring over IT connections. Gartner recently conducted a survey to gain a better understanding of telecom expense management and how it is changing alongside broader … [Read more...]