According to Andreas Wieland, business agility is the “ability of a business system to rapidly respond to change by adapting to the changes in a business environment and taking advantage of available human resources.” For an organization to succeed, it has to be able to adapt to the ever-evolving business environment.The way to business agility is through creating the right conditions for teams to reach their goals. Take digitization, for example. New technologies are springing up and changing … [Read more...]
Archives for June 2019
The Benefits of Combining AI and VoIP
Voice over internet protocol (VoIP) is offering enterprises new ways to tap into a wide variety of communications features while escaping the high cost of landlines. As businesses of all size adopt this technology, many are discovering the potential that VoIP has when combined with artificial intelligence (AI). In fact, AI and VoIP are proving to be valuable tools for streamlining customer service. What Is VoIP? VoIP runs voice calls and other communications over an internet line. When … [Read more...]