Voice over internet protocol (VoIP) is offering enterprises new ways to tap into a wide variety of communications features while escaping the high cost of landlines. As businesses of all size adopt this technology, many are discovering the potential that VoIP has when combined with artificial intelligence (AI). In fact, AI and VoIP are proving to be valuable tools for streamlining customer service. What Is VoIP? VoIP runs voice calls and other communications over an internet line. When … [Read more...]
Balancing the Benefits and Challenges of Multi-Cloud Environments
A migration to the cloud is rarely a neat shift from on-premises, legacy solutions to a dream partnership with a single cloud provider. In most situations, enterprises are employing a multi-cloud approach in order to meet their business needs. This often occurs because the enterprise appreciates the cost savings and innovative potential of a public cloud provider, but the company also values the security and control of the private cloud environment. Even among public cloud providers, there … [Read more...]
4 Reasons You May Want to Consider IT as a Service
As enterprises pursue digital transformation initiatives, the way in which they are accomplishing these goals is changing. The shifting of workloads to the cloud begins to illuminate other areas of technology that could be removed from the daily, in-house tasks of the IT department. Many enterprises are paying for IT as a service and finding that its benefits quickly justify the cost. IT as a service can be a good investment for any size business. A small or midsize company can benefit from … [Read more...]